Under the new General Product Safety Law, applicable from 30 June 2026, a supplier that recalls a product for safety reasons must offer the consumer a choice of at least two remedies: repair, replacement with a safe product of the same type and at least the same value, or a refund of no less than the price paid. If repair or replacement does not follow within a reasonable time, the buyer is entitled to a refund. The consumer pays no shipping or return costs, and a product that cannot be sent by post is collected by the supplier at its own cost. The recall notice is headed "Product safety recall" and must be in Montenegrin. The law applies to products on the market whether they are new, used, repaired or reconditioned.
This guide is useful when you learn that a product you own has been recalled, and when you buy or sell used goods.
What must a recall notice contain?
| Part of the notice | Content |
| heading | "Product safety recall" |
| product description | picture, name, brand, batch or serial number, where the number is found on the product, and when, where and by whom it was sold |
| description of the hazard | without wording that downplays the risk, such as "voluntary", "precautionary" or "in rare situations" |
| what to do | a warning to stop using the product immediately |
| remedies | which options the consumer has |
| contact | a free phone number or an interactive online service |
- The supplier notifies directly all consumers it can identify; it may use buyers' personal data only for the recall and safety warning.
- When it cannot contact all buyers, it publishes a visible notice, for example on its website, social media and at points of sale.
Which remedies does the buyer have?
- Repair of the recalled product.
- Replacement with a safe product of the same type and at least the same value and quality.
- Refund of the product's value, at least the price paid.
- The supplier may offer only one remedy only if another would be impossible or disproportionately costly.
- A repair carried out by the buyer counts only if it is simple and safe and provided for in the notice, with free instructions, spare parts or software updates.
- A recall does not reduce the buyer's rights under the Consumer Protection Law for goods that do not conform.
What must online marketplaces do?
- Let sellers state, for each product, the manufacturer and contact address, the product's picture and identifier and warnings in Montenegrin.
- Notify directly buyers who bought a recalled product through them and publish recall information.
- Suspend traders who frequently offer non-compliant products, after a prior warning and under rules set out in their terms of service.
- Cooperate with inspectorates and remove offers of dangerous products.
How high are the fines?
| Supplier's offence | Company | Sole trader | Responsible person and individual |
| fails to take corrective action for a dangerous product, including a recall | €5,000 to €20,000 | €3,000 to €6,000 | €300 to €2,000 |
| charges the consumer shipping or return costs for a recalled product | €5,000 to €20,000 | €3,000 to €6,000 | €300 to €2,000 |
| offers a remedy that causes the buyer significant inconvenience | €5,000 to €20,000 | €3,000 to €6,000 | €300 to €2,000 |
How to complain about faulty goods is explained in the guide on consumer rights, and buying and selling used items in the guide on second-hand goods. For goods ordered from abroad see the guide on customs on parcels, and for a parcel that arrives damaged the guide on lost or damaged parcels.
Frequently asked questions
What should I do if my product has been recalled? Stop using it immediately and contact the supplier via the phone number or online service in the recall notice.
Can I ask for money instead of a repair? The supplier must offer at least two remedies, and the buyer gets a refund in any case if repair or replacement does not follow within a reasonable time.
Who pays for sending back a recalled product? The supplier; the consumer pays no shipping or return costs, and a bulky product is collected by the supplier at its own cost.
Does the law cover used products? Yes, the law applies to products on the market whether they are new, used, repaired or reconditioned.
Which products does the law not cover? Medicines, food, animal feed, live plants and animals, plant protection products and some other categories governed by special rules.
Since when has the law applied? Since 30 June 2026, six months after publication in the Official Gazette.
Sources
Recalls, notices, remedies, online marketplace duties and fines are set by the General Product Safety Law (Official Gazette 160/2025), Articles 3, 30, 31 and 36 to 38 and the penalty provisions; the law transposes Regulation (EU) 2023/988. Information checked on 30 September 2026. Fijaka is a classifieds platform; this text is not legal advice.