You check your Elektroprivreda Crne Gore (EPCG) electricity bill on the EPCG portal and app, or without registering using the subscriber or billing number and the meter number. You can also get your balance by SMS to 067 227 000 or with a free call to the 19100 call centre. You pay without a fee at EPCG counters, in cash or by card, and at Hipotekarna banka ATMs. EPCG asks you to file a complaint about a bill within 8 days of receiving it, even though the Consumer Protection Law gives 15 days for services of public interest. You can repay a debt in instalments of 20 euros, at most 22 instalments, if you have paid your latest bill.
This guide explains how to check and pay the bill, how to get it by email, how to complain and how to repay a debt.
How do you check your electricity bill?
| Method | What you need |
| "Moj račun" portal and app | an account with an email and password |
| check without registering | the subscriber or billing number and the meter number |
| SMS | the message RAČUN and your subscriber number sent to 067 227 000 |
| 19100 call centre | a free call from any network in Montenegro |
| EPCG counters | the bill or your subscriber number |
- In your account you see the balance and consumption for the last 12 months, and you can link several meters to one profile.
- For the check without registering you choose household or other consumption and enter two numbers from the bill.
- The call centre works on weekdays from 07:00 to 19:00, and from 19:00 to 07:00 an automated voice service answers.
How do you pay the bill?
- At EPCG counters you pay with no fee, in cash or by payment card, in 24 towns.
- Online you pay through the EPCG portal, the EPCG app for Android and iOS, the Digitalni kiosk app and the portal of the Montenegrin Post.
- You can also pay by online banking and at the counters of all banks and of the Montenegrin Post.
- At Hipotekarna banka ATMs you pay the bill without a fee.
- You set up a standing order at your bank, and EPCG lists it for CKB, Lovćen banka, Hipotekarna, NLB, Prva and Erste banka.
- For payments from abroad EPCG publishes instructions from NLB, CKB, Prva, Erste and Hipotekarna banka.
How do you get the bill by email or SMS?
- For an e-bill, send your subscriber number and email address to call.centar@epcg.com and racun@epcg.com, sign up at a counter or on the EPCG portal, or call 19100.
- You activate SMS notices in the customer service section of the app, at a counter, by sending your subscriber number and email to the same addresses or by calling 19100.
- When the bill arrives by email, keep it, because you will need it for a complaint and as proof of payment.
How do you complain about a bill?
- Download the form "Complaint, bill objection" or the form for failure to meet minimum supply quality and hand it in at the local Supply unit.
- EPCG's own page states a deadline of 8 days from the day you received the bill, while the Consumer Protection Law sets 15 days from receipt for services of public interest; file within 8 days and both deadlines are on your side.
- The trader must reply to your complaint in writing without delay and no later than 8 days after receiving it.
- The bill must also show unpaid overdue amounts from earlier periods, with debt older than two years shown separately.
- At your request EPCG must send a detailed report on unpaid overdue amounts within 8 days.
How do you repay a debt?
- Under the "Podijelimo teret" scheme you repay a debt in fixed monthly instalments of 20 euros, at most 22 instalments, so a debt of 320 euros is repaid in 16 instalments.
- The condition is that you have paid your latest bill; while you keep to the agreement there is no enforced collection and no default interest is charged.
- Customers who are already disconnected can also join, but they also pay the reconnection costs.
- The bill subsidy goes, among others, to recipients of social assistance: 40% of a bill up to 60 euros, and 24 euros for a larger bill; for other groups the subsidy is 30%, or 18 euros.
- You apply for the subsidy at the social work centre, the local office for veterans' protection or the Employment Agency bureau, and an application filed by the 20th of the month applies from that month.
What a kilowatt-hour costs and what goes into the bill is covered in our guide to the electricity price, and when a supplier may disconnect you for debt in our guide to disconnection for debt. What to do when the power goes out because of a fault is explained in our guide to power outages, and how to transfer the meter to your name after buying a flat in our guide to transferring utilities to a new owner.
Frequently asked questions
How do I check my electricity bill without registering? On the "Moj račun" page choose the check without registration and enter the subscriber or billing number and the meter number from the bill.
How do I check my bill by SMS? Send the message RAČUN and your subscriber number to 067 227 000.
Where can I pay the bill without a fee? At EPCG counters, in cash or by card, and at Hipotekarna banka ATMs.
What is the deadline for a complaint about a bill? EPCG asks for the complaint within 8 days of the day you received the bill, so file it within that time, even though the law gives 15 days for services of public interest.
Can I repay an electricity debt in instalments? Yes, under the "Podijelimo teret" scheme, in instalments of 20 euros and at most 22 instalments, if you have paid your latest bill.
How do I get the bill by email? Send your subscriber number and email address to call.centar@epcg.com and racun@epcg.com or call the free number 19100.
Sources
The ways to check and pay, the e-bill and SMS, the "Podijelimo teret" scheme and the subsidies are described in the EPCG FAQ and on the page about paying the bill, and the forms and the 8-day deadline on the page about complaints. The 15-day deadline, the trader's reply and the content of the bill are set by the Consumer Protection Law (Official Gazette 12/26, Arts. 28, 29 and 37). The information was checked on 28 September 2026. Fijaka is a classifieds platform; this text is not legal advice.